Terms & Conditions
The terms on which we sell.
Who You Are Buying From
Anwar Al Taiyeb International Jewelry is operated by SAIF AL ADALA General Trading & Contracting Company (with a US-registered affiliate, SAIF AL ADALA LLC, serving our international customers). We manufacture our jewellery ourselves, or under our direct supervision and quality control, at facilities in Kuwait, India and Dubai. We are not a marketplace or reseller: you purchase directly from our company, and there are no third-party settlement or commission-based arrangements on any order. We accept full responsibility for the quality, authenticity, fulfilment and after-sales service of every piece we sell.
Pricing
Gold jewellery is priced from the daily gold rate, which moves with the market. The price shown when you place your order is the price you pay; it does not change afterwards.
Pieces marked "Price on Request" are quoted individually, because their value depends on stones and workmanship we would rather discuss than estimate.
How an Order Is Placed
Most orders begin as an enquiry — through our website, WhatsApp Business, Instagram, Facebook, TikTok, or in person at our showroom. We prepare a personalised quotation covering gold weight and purity, gemstone or diamond details, manufacturing charges and delivery charges where relevant. Once you confirm the quotation, custom and made-to-order pieces require a 50% advance payment before we begin manufacturing, with the balance due before delivery.
Payment Methods
We currently accept cash on delivery and bank transfer. We are integrating a secure payment gateway supporting KNET, Visa, Mastercard and Apple Pay; once live, card payments are handled entirely by our payment provider and we never store your card details.
Delivery
See our Shipping Policy for delivery timeframes, collection options, and the identity checks we may carry out before shipping a high-value or international order.
Returns
Custom and personalised pieces cannot be returned, though any issue with one is always handled toward a fair resolution. Everything else is covered by our Return & Refund Policy.
Payment Disputes & Chargebacks
Every order is documented with an invoice, order confirmation and shipping or delivery record, and, where relevant, proof of identity. If a payment dispute or chargeback is raised, we provide this documentation to the acquiring bank or card network as part of the resolution process.
These terms are a working draft and should be reviewed by a legal adviser before launch.